Venn Group are currently recruiting for Licensing Officers on an interim opportunity within a Private Hire Vehicle Licensing department.

Rate: Negotiable (Inside IR35)

Duration: 3–6 months with potential extension

Working Pattern: Full-time (Hybrid)

Location: West Midlands

Responsibilities:

• Assist in the processing of applications for licences, permits and registrations
• Support the efficient and effective operation of Licensing Services
• Ensure fees are processed accurately and records reflect transactions correctly
• Provide advice and information to members of the public, local businesses and internal officers via telephone and face-to-face interactions
• Process and issue licence and registration applications
• Maintain registers, records and statistics using manual and computerised systems
• Respond to telephone calls and personal enquiries in a professional and timely manner
• Prepare routine correspondence, letters and memorandums as required
• Attend meetings, conferences and seminars where required
• Prepare and present reports to officers and elected members
• Support service improvement initiatives and wider departmental development
• Ensure compliance with council policies, procedures and relevant legislation including Data Protection and Health & Safety regulations
• Participate in training, appraisal and continuous professional development activities
• Undertake additional duties appropriate to the grade and responsibilities of the role

Requirements:

• Previous experience within administration, licensing or customer service environments
• Strong communication and interpersonal skills
• Ability to manage records accurately with excellent attention to detail
• Experience working with computerised systems and maintaining databases
• Ability to manage workload effectively and work as part of a team
• Confident dealing with public enquiries both over the phone and in person
• Understanding of confidentiality and data protection principles
• Flexible approach to working hours in line with service requirements

If this role is of interest, please apply with your updated CV.