Customer Success Representative

• Temp
• Chessington
• 09.00am-2.00pm

Join a leading company in the coffee industry, dedicated to enhancing workplace environments with top-quality coffee solutions. We are seeking a Customer Success Representative who is passionate about coffee and excels in providing exceptional customer service. This role is vital for maintaining our high standards of customer satisfaction and ensuring a delightful experience with every interaction.

Day-to-day of the role:

• Assist customers in selecting the perfect coffee solutions for various office areas.
• Manage machine order specifications and oversee the ordering process, including lease arrangements and customization of orders to meet client specifications.
• Coordinate with technical teams for site visits and installations as necessary.
• Maintain regular contact with clients after installation to ensure satisfaction with products and services.
• Support clients with orders for coffee and other consumables, ensuring a continuous supply and addressing any concerns promptly.
• Serve as the primary point of contact for clients, ensuring all their needs are met and they are delighted with the services provided.

Required Skills & Qualifications:

• Proven experience in a customer service or customer success role.
• Exceptional communication and interpersonal skills.
• Strong organizational skills with the ability to manage multiple tasks efficiently.
• A deep love for coffee and a commitment to providing top-notch customer service.
• Ability to work effectively both independently and as part of a team.
• Experience in client-facing communications and problem resolution.

Benefits:

• Competitive salary of up to £35,000 per annum.
• Opportunities for professional growth and development within a passionate team.
• Regular team events and a friendly working environment.
• Product discounts and free coffee for personal use.