Compliance Manager - Property Management - Lloyds Living

Manchester

Full time

Posted Yesterday

154186

End Date

Sunday 31 May 2026

Salary Range

£40,824 - £45,360

We support flexible working - click here for more information on flexible working options

Flexible Working Options

Hybrid Working, Job Share

Job Description Summary

Title: Compliance Manager

Location: Manchester

Reports to: Head of Property Operations

Department: Property Management

WORKING PATTERN: Our work style is hybrid, which involves spending at least four days per week, or 80% of our time, at one of our office sites

Why Join Lloyds Living?

We're building something special-a brand that puts people at the heart of everything we do. As a Compliance Property Manager with us, you'll be part of a dynamic team shaping the future of property management and customer care.

About Lloyds Living

Lloyds Living is redefining property management with a focus on customer experience, innovation, and trust. We believe in creating homes and communities where people feel valued and supported.

Join us at Lloyds Living as we redefine what it means to manage property in the UK. We're on an ambitious journey to become one of the country's largest and most trusted landlords, creating vibrant communities and delivering exceptional living experiences. As we scale at pace, you'll be part of a dynamic team shaping the future of property management-where innovation, customer focus, and growth go hand in hand. This is your chance to make an impact and be part of something extraordinary.

Job Description

Purpose of the Role

As a Compliance Property Manager, you'll take ownership of statutory and safety compliance across our portfolio, ensuring every home meets legal, regulatory and Lloyds Living standards at all times.

You'll act as a control point for risk, working closely with operational teams, contractors and system partners to proactively manage certification, remediate issues quickly, and maintain robust audit trails.

Key Responsibilities

Compliance Delivery & Performance

• Own end-to-end delivery of statutory compliance across your portfolio, including Gas Safety Certificates, EICRs, EPCs, fire safety and other mandated checks.
• Ensure all compliance activities are completed within required timescales, with no lapses or unprotected periods.
• Proactively manage upcoming expiries, access requirements and risk properties to prevent non-compliance.
• Raise, track and resolve remedial works arising from failed or advisory reports, prioritising safety-critical items.
• Maintain accurate compliance MI, highlighting risks, exceptions and themes for escalation.

Asset Safety & Risk Management

• Review inspection outcomes and technical reports, challenging contractors where findings are unclear, disproportionate or inconsistent.
• Escalate high-risk properties, repeat failures or systemic issues for wider asset or programme intervention.
• Support longer-term asset planning by identifying recurring compliance failures and root causes.

Customer Journey & Communication

• Ensure residents receive clear, timely and supportive communication regarding safety visits, access requirements and outcomes.
• Manage access issues sensitively, escalating where necessary to protect resident safety and legal compliance.
• Handle compliance-related complaints or escalations within agreed SLAs, maintaining trust and transparency.

Systems, Data & Audit Control

• Maintain complete, accurate and auditable compliance records within Qube and related systems.
• Ensure certificates, reports and remedial evidence are correctly stored, indexed and retrievable for audit or regulatory review.
• Identify process gaps, data risks or control weaknesses and support continuous improvement initiatives.

Stakeholder & Contractor Management

• Work closely with Property Management, Lettings and Customer teams to coordinate access and minimise disruption.
• Manage and challenge contractor performance, ensuring quality, consistency and value for money.
• Support onboarding and monitoring of specialist compliance suppliers.

Skills & Experience

Must have

• Strong experience in UK residential property compliance, including gas safety, electrical safety and general H&S.
• Industry qualification/ membership of either ARLA/ Propertymark or The Property Institute (TPI)
• Strong experience in UK residential property compliance, including gas safety, electrical safety and general H&S.
• Confident interpreting technical reports and managing remedial actions.
• Highly organised, risk-aware and detail-focused, with strong system discipline.
• Comfortable working to regulatory deadlines and managing competing priorities.

Nice to have

• Experience in PRS, BTR or large-scale managed portfolios.
• ARLA / Propertymark, IOSH or relevant compliance-related qualification (or willingness to work toward).
• Experience working with PMS systems such as Qube, Fixflo or SLM.

What We're Looking For

• A proactive problem-solver who thrives in a fast-paced environment.
• Someone who embodies Lloyds Living's values: customer-first, collaborative, and committed to quality.
• A team player with a passion for delivering exceptional service and improving processes.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 28 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We're committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative. As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. If you'd like an adjustment to the recruitment process just let us know.

If you're excited by the thought of becoming part of our team, get in...