The Customer Service Coordinator will play a critical role in ensuring the efficient handling of customer inquiries, orders, and logistics within the FMCG industry. This position, based in Oxford, requires excellent organisational skills and a focus on delivering exceptional service.

Client Details

This opportunity is with a well-established medium-sized organisation within the FMCG industry. The company is known for its professional approach and commitment to providing high-quality products to its customers.

Description

Key responsibilities of the Customer Service Coordinator - 6-month FTC include:

• Manage customer orders, ensuring timely and accurate processing.
• Respond to customer inquiries via phone and email in a professional manner.
• Coordinate with internal teams to resolve delivery and supply chain issues.
• Maintain accurate customer records and update the database as needed.
• Monitor stock levels and liaise with the logistics team to ensure availability.
• Generate reports and provide updates on order status and customer feedback.
• Support the sales team with administrative tasks and customer insights.
• Ensure compliance with company policies and procedures for customer service operations.

Profile

The successful Customer Service Coordinator - 6-month FTC should have:

• Experience in customer service/sales admin/order processing.
• Previous FMCG experience highy desirable.
• Strong organisational and time management skills.
• Proficiency in SAP would be advantagerous.
• Excellent communication skills, both written and verbal.
• A proactive approach to problem-solving and decision-making.
• Attention to detail and the ability to multitask effectively.

Job Offer

Benefits of the Customer Service Coordinator - 6-month FTC include:

• A competitive salary
• A supportive work environment with full training provided
• Opportunities for personal and professional growth
• A comprehensive benefits package
• Access to many company perks
• Free parking onsite
• Flexibility to work hybrid remote