Product Incident Advisor

Are you detail-driven and calm under pressure? Do you want to play a key role in protecting customer safety and trust?

If so, this is a great opportunity to join a business-critical Product Regulatory Compliance team as a Product Incident Advisor, supporting the management of product incidents, withdrawals and recalls in a fast-paced environment.

Role details

• Location: Dundee
• Contract: 6-Month Fixed Term
• Hours: 9am - 5pm (36 hours per week)
• Working pattern: Full time, 5 days per week (including permanent weekend working)
• Salary: £33,000 per annum

Our client is one of the UK's leading retailers, committed to serving customers, communities and the planet a little better every day.

About the role

We're looking for a Product Incident Advisor to join the Product Regulatory Compliance team on a 6-month fixed-term contract. This is a vital role supporting how the business responds to product incidents, withdrawals and recalls, helping to protect customer safety and maintain brand trust.

Working closely with the Product Incident Manager, you'll coordinate incident responses, ensure accurate record-keeping, and work collaboratively with teams across the organisation and external partners.

What you'll be doing

• Supporting product incident and crisis management meetings
• Accurately recording, tracking and following up actions from product incidents
• Maintaining clear and up-to-date incident records and documentation
• Issuing and managing Emergency Product Withdrawals (EPWs) and Product Recalls within agreed timescales
• Providing out-of-hours weekend EPW and Recall support on a rota basis
• Monitoring EPW and Recall compliance and escalating issues where required
• Supporting product incident reviews and ensuring actions are completed
• Monitoring serious customer complaints to support early intervention
• Liaising with Stores, Depots, Customer Engagement Centre, Business Support, Legal teams and external authorities
• Sharing knowledge and supporting continuous improvement of incident management processes

About you

You'll be organised, detail-focused and comfortable working in a fast-paced environment where accuracy and timely outcomes are essential.

You'll ideally have:

• A background in incident management, compliance, quality, regulatory or project-based roles
• An understanding of the UK food and/or non-food safety regulatory environment
• Strong organisational and time-management skills
• Excellent written and verbal communication skills
• The ability to work to tight deadlines while remaining calm under pressure
• Good IT skills, including Microsoft Office and Excel

Adecco is an employment consultancy. We put expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all backgrounds and are committed to inclusive environments where people can thrive.

To apply, submit your application today!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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