My client provides Inventory Management services within the lettings industry, they currently have over 80 franchised offices nationwide.

They are seeking a highly organised and proactive Training Co-ordinator to join a growing franchised business.

This role sits within the training department and plays a critical part in maintaining brand consistency, operational excellence, and franchisee success.

The successful candidate will manage the end-to-end training lifecycle for both new and existing franchisees—ensuring a structured, engaging, and high-quality learning experience across the network.

Key Objectives of the Role

• Ensure all franchisees receive a consistent and high-quality onboarding experience
• Support the delivery of ongoing training and operational development
• Maintain alignment with brand standards, systems, and procedures
• Act as a central point of coordination across training, operations, and support teams

Core Responsibilities

1. Onboarding & Initial Training

• Take ownership of an excellent onboarding journey for new franchisees
• Monitor progress and provide guidance throughout the initial training phase

2. Content Maintenance

• Work closely with internal trainers to:
• Update and maintain operations manuals
• Refine training modules and materials

3. Logistics & Scheduling

• Coordinate all training activity, including:
• Scheduling sessions (virtual and in-person)
• Managing training calendars
• Booking trainers and resources
• Oversee virtual learning platforms and ensure smooth delivery

4. Performance Monitoring

• Track franchisee engagement, attendance, and performance:
• During onboarding
• Through the first 12 months of trading
• Provide reporting and insights to the wider team

5. Ongoing Support

• Act as a key point of contact for franchisees
• Provide guidance or direct queries to the appropriate internal departments

Candidate Profile

Essential Skills & Experience

• Strong organisational and coordination skills
• Good communication and stakeholder management skills
• Ability to manage multiple workstreams simultaneously
• High attention to detail and process-driven mindset

Why This Role Matters

This position plays a crucial role in ensuring that all franchisees:

• Operate consistently across the network
• Deliver services in line with brand expectations
• Feel supported throughout their journey

Ultimately, this role underpins network performance, customer experience, and brand reputation.

Salary on offer

• £28,000 (Pro-rata)

Hours Of work

• Part Time role, 3 days a week
• This can be 3 full days or split across the week