Housing Resolutions Officer (Temporary Contract)

Location: Wembley (Hybrid Working)
Contract: Temporary – Immediate Start until at least October
Hours: Monday to Friday, 36 hours per week
Pay Rate:

• £21.41 per hour PAYE
• £28.19 per hour Umbrella

The Role

A London Local Authority is seeking an experienced Housing Resolutions Officer to join their Housing Needs Service on a temporary basis. The role will focus on supporting households in temporary accommodation and ensuring timely move-on into settled housing, in line with homelessness legislation and statutory guidance.

This is a hybrid role, with some on-site presence required in Wembley.

Job Purpose

You will provide comprehensive housing options advice to households living in temporary accommodation, promoting effective move-on into suitable settled housing options including the private rented sector, intermediate housing and social housing.

You will also:

• Undertake suitability of accommodation reviews
• Investigate fear of violence and domestic abuse cases
• Manage tenancy enforcement activity
• Work closely with accommodation providers and internal services
• Support tenancy audits and promote effective management of temporary accommodation

Key Responsibilities

• Visit households in temporary accommodation to provide housing options advice and manage expectations based on need, priority and affordability
• Support households to engage with the Housing Register and bidding process in partnership with the Lettings team
• Signpost and refer clients to relevant agencies including employment, training, children’s services, adult social care and supported housing
• Provide advice on welfare reform, benefits and employment opportunities
• Encourage compliance with licence and tenancy conditions and take enforcement action where serious breaches occur
• Make legally compliant decisions on refusal of temporary accommodation, discharge of duty, appeals and reviews
• Investigate domestic violence and fear of violence cases and manage safeguarding risks
• Reduce use of high-cost emergency accommodation and promote value-for-money use of the TA budget
• Carry out tenancy audits and investigate suspected abandonment, subletting, misuse or fraud
• Respond to complaints, enquiries and correspondence from clients, MPs, elected members and the Ombudsman
• Liaise with landlords and providers regarding disrepair, infestations and compliance issues
• Ensure properties meet safety and compliance standards including gas and electrical certification
• Maintain accurate records and produce reports to support service performance monitoring
• Build strong working relationships with stakeholders to deliver high levels of customer satisfaction

Essential Requirements

• Significant experience working in homelessness, housing options or temporary accommodation within a local authority
• Strong working knowledge of Housing Act 1996 (as amended), homelessness legislation and Suitability Order
• Confident decision-maker with excellent written communication skills
• Ability to work effectively in a fast-paced, pressured environment
• Basic DBS requirement

Why Apply?

• Immediate start opportunity
• Competitive hourly rates
• Hybrid working arrangement
• Long booking with potential extension
• Opportunity to make a real impact supporting vulnerable households