Director of Retail | Cultural & Heritage Brand Cambridge | Competitive Salary & Package

We are partnering with a unique, commercially driven organisation that is currently undergoing a major omnichannel retail transformation. Blending physical retail, e-commerce, and product design, the business is building a modern, brand-led platform that connects culture, storytelling, and commerce. This is a rare opportunity to step into a high-impact leadership role shaping the future of retail within a distinctive and purpose-led environment.

The Role

• Reporting to the CEO, you will lead a multi-faceted retail operation encompassing:
• Multi-site physical retail locations
• A growing e-commerce channel
• An in-house product development and design function
• You will define and execute a fully integrated retail strategy, aligning product, place, and digital to deliver a seamless customer experience and strong commercial performance.

Key Responsibilities

• Develop and deliver an omnichannel retail strategy across stores, online, and product
• Drive revenue growth, profitability, and operational excellence
• Budgeting and forecasting
• Lead buying, merchandising, and stock planning
• Oversee online trading, optimising conversion and customer journey
• Shape and deliver distinctive product ranges with strong storytelling
• Build and lead a high-performing, cross-functional team
• Act as a key member of the senior leadership team, influencing direction

About You

• Senior retail leader with strong experience across multi-site operations and e-commerce environments
• Commercially driven, with a focus on delivering measurable results
• Data-driven mindset, using insight to inform trading decisions, optimise performance, and drive growth
• Deep understanding of retail operations, including store standards, customer journey, and operational efficiency
• Experience in buying, merchandising, or product development within a commercially focused setting is desirable
• Demonstrated ability to build relationships and partner with key stakeholders across functions and at senior level
• Comfortable operating in a hands-on leadership role, balancing strategy with execution
• Agile, solutions-focused, and experienced in driving change within complex environments
• Strong focus on delivering a seamless, high-quality customer experience across all channels

Why This Role?

• Opportunity to build a true omnichannel retail model
• Unique blend of culture, creativity, and commercial retail
• High visibility role with direct impact on growth and transformation
• Collaborative, agile, and forward-thinking environment

BH36000