We are seeking a compassionate and motivated Homelessness Support Worker to join a fantastic frontline service in Monmouthshire.

This role is often the first point of contact for individuals experiencing crisis. You will provide immediate, trauma-informed support, practical assistance, and emotional reassurance, helping people stabilise their situation and access longer-term support.

Key Responsibilities

• Provide timely first-response support to individuals in crisis
• Carry out needs and risk assessments and develop short-term support plans
• Offer practical and emotional support in line with trauma-informed practice
• Work collaboratively with internal teams and external agencies
• Maintain accurate records and case notes in line with policies and safeguarding requirements
• Promote dignity, respect, and empowerment at all times.

About You
You will be empathetic, resilient, and calm under pressure, with a genuine passion for supporting people at difficult moments in their lives.

Essential:

• Experience supporting vulnerable adults (e.g. homelessness, mental health, substance misuse, domestic abuse, or related fields)
• Ability to manage crisis situations professionally and sensitively
• Strong communication and interpersonal skills
• Understanding of safeguarding and boundaries.

Why Apply?

• Working for a meaningful role within a values-driven charity
• Supportive team environment with regular supervision
• Opportunities for development and progression

How to Apply
If you are passionate about making a real difference and want to be part of a compassionate, committed organisation, we would love to hear from you. To apply simply send an up to date CV to this advert or contact Emily Savage at BRC today!