Centre Assistant / Assistant Centre Manager

Salary: Dependent on experience (DOE) + excellent benefits and career development opportunities

Location: Ferndown/Wimborne - Dorset

Full-Time | Permanent

Reporting to: Centre Manager / Regional Sales & Operations Manager

About the Role

We are looking for a proactive and people-focused Centre Assistant / Assistant Centre Manager to be the welcoming face of our business centre.

This is a hands-on, client-facing role where you’ll help create a professional, high-performing and community-driven environment for a diverse mix of business clients.

You’ll work closely with the Centre Manager to ensure smooth daily operations, exceptional client experience, and a consistently high standard across the centre.

Key ResponsibilitiesCentre Operations & Customer Experience

• Act as the first point of contact for clients and visitors
• Maintain the centre in line with company service standards (“Charter”)
• Ensure meeting rooms, offices, and communal areas are always presentable and “show ready”
• Manage post distribution and daily client support requests
• Re-stock refreshments and maintain shared facilities
• Support onboarding and exit processes for clients
• Assist with planned and reactive maintenance coordination
• Support and help deliver monthly events and community activities

Reporting & Administration

• Update occupancy and operational reports in real time
• Support accurate tracking of centre changes and client movements
• Assist with business rates administration and liaison with local authorities

Client Experience & Community

• Build strong, long-term relationships with clients and their teams
• Support a positive, professional and community-focused environment
• Contribute to improving customer satisfaction and survey scores
• Handle ad-hoc client requests with a proactive and solutions-focused approach

About You

We’re looking for someone who thrives in a fast-paced, people-focused environment and takes real pride in delivering exceptional service.

You will have:

• Strong communication skills (written and verbal)
• Confident telephone manner and natural relationship builder
• Experience in hospitality, retail, customer service or front-of-house roles
• Strong attention to detail and highly organised approach
• Experience using CRM or administrative systems (preferred)
• Ability to work independently and take initiative
• Professional appearance and strong personal standards

What We’re Looking For

• Proactive, self-motivated and solutions-focused
• Naturally positive and team-oriented
• Comfortable managing multiple tasks in a busy environment
• Passionate about delivering excellent customer experience
• Consistently high professional standards

Why Join Us?

• Work in a professional, people-first business environment
• Opportunity to develop into Assistant Centre Manager progression pathway
• Exposure to operations, client services, and facilities management
• Be part of a collaborative, supportive team culture
• Real responsibility from day one with visible impact

Important Note

This role is dynamic and may evolve over time in line with business needs, offering genuine opportunity for growth and development.