Customer Operations Executive

West Molesey

£25,000 - £28,000

Our client is seeking a highly motivated, dependable, and detail-driven Customer Operations Executive to join their team supporting their accounts. This is an engaging, high-energy role for someone who is resourceful, flexible, and confident juggling both operational tasks and customer-facing work.

Key Responsibilities:

• Provide excellent customer service to trade and consumer customers, handling all enquiries by phone and email in a professional and timely manner and ensuring smooth order fulfilment from start to finish.
• Communicate clearly and efficiently with customers and internal teams, including warehouse and product supply, to resolve queries and support operational activity.
• Receive, process, and manage sales orders accurately, including the collection of pro forma payments where required and preparation of courier and dangerous goods documentation in line with shipping requirements.
• Ensure Head Office and key accounts are fully supported and kept up to date with promotions, updates and relevant activity, and assist with monitoring sales performance against targets.
• Manage daily administrative tasks such as invoicing, scanning and filing dispatch and invoicing paperwork, and maintaining internal performance records and daily order sheets.
• Ensure all emails in the Customer Operations and info mailboxes are responded to promptly and prepare and send weekly figures and reports every Friday to support operational visibility and planning.

Requirements:

• Previous experience in a customer service and order processing role.
• Highly organised with excellent attention to detail and the ability to manage competing priorities effectively.
• Confident communicator with strong written and verbal skills, able to engage with people at all levels.
• Proactive, positive, and solution-focused.
• Able to multitask, prioritise workload and maintain performance under pressure with strong time-management skills.
• Competent user of Microsoft Word, Outlook, and Excel as part of everyday office duties