Role: Service Delivery Manager

Location: This role will involve presence in our Northampton office with some travel to client site in Bedford & London

Working Model: Hybrid - 3 days on site, 2 days working from home

About the role

Join a collaborative, high-performing team delivering best-in-class recruitment solutions that make a real impact for clients and candidates—while developing and empowering your team to succeed.

What you’ll do

• Lead and develop a team of Resourcing / People Partners to deliver against client objectives
• Build deep knowledge of client organisations, aligning recruitment strategies to their goals
• Drive continuous improvement, identifying and implementing service enhancements
• Collaborate across Reed brands to deliver innovative, value-adding solutions
• Own commercial performance, ensuring delivery meets financial targets
• Monitor contracts to maximise client satisfaction, retention, and growth
• Build strong senior stakeholder relationships, offering expert advice and insight
• Share best practice across the wider account management community
• Champion social value initiatives to deepen client partnerships

What we’re looking for

• Proven experience managing MSP and/or RPO programmes end-to-end
• Strong leadership skills with a track record of developing teams
• Commercially focused, with the ability to spot and drive opportunities
• Confident influencer, experienced in senior stakeholder management
• Solid understanding of recruitment legislation and best practice
• Data-driven approach to decision-making and reporting
• Adaptable, solutions-focused, and confident presenting to stakeholders

Ready to make a real impact and lead recruitment excellence for high-profile clients? Apply now!