Hospitality Services Manager
Fleet, Hampshire
Full Time | 37.5 Hours
Salary: Competitive + Benefits

An exciting new opportunity has arisen for a Hospitality Services Manager in Hampshire. We're seeking an experienced hospitality professional to join a luxury care home opening in the Fleet area late summer 2026. The home will be a high quality, people focused care environment offering exceptional standards of service and care.

The successful candidate will oversee all hospitality functions within the home including housekeeping, food & beverage, reception and resident experience. Working closely with the General Manager, you will lead and develop hospitality teams while ensuring the highest standards of presentation, service delivery and customer satisfaction throughout the home.

This role would suit an experienced Hospitality Manager, Hotel Operations Manager, Front of House Manager or Care Home Hospitality Manager who is passionate about delivering outstanding service within a luxury environment.

Key Responsibilities

• Lead and manage all hospitality services across the home
• Deliver exceptional resident and visitor experiences
• Maintain premium standards of cleanliness, presentation and dining services
• Oversee housekeeping, reception, catering and hospitality operations
• Recruit, lead and develop hospitality teams
• Manage rotas, staffing levels and departmental budgets
• Carry out quality audits and ensure compliance with company standards
• Handle resident and family feedback and resolve issues professionally
• Support the overall operational success of the home

Requirements

• Previous hospitality management or hotel management experience
• Strong leadership experience managing teams within a customer-focused environment
• Experience delivering high-end customer service standards
• Excellent organisational and operational management skills
• Strong communication and relationship-building abilities
• Ability to work in a fast-paced environment and maintain attention to detail
• Experience within luxury hospitality, hotels or care home environments would be advantageous

Salary

• £40,000 - £50,000pa DOSE
• Opportunity to join a growing luxury care provider
• Be part of an exciting new care home opening
• Supportive and values-led working environment

Career progression opportunities within an expanding organisationFor more information, please contact Emma at Bright Selection.

Bright Selection advertises roles on behalf of our clients. If you do not hear back from us within 3 days of your application, unfortunately, you have not been successful on this occasion. However, we may keep your details on our database for future roles, and you will receive an email notifying you of this.