At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work!
 

Davies Group are recruiting for a Claims Handler to join our Motor Claims team. As a Handler, you’ll be the first point of telephone contact for our customers. So, you’ll need to be a great communicator, dedicated to providing a professional and empathetic service and have experience in commercial motor claims. The Claims Handler would manage a caseload of Pre-Litigated Motor Claims including personal injury from inception to settlement.

What will your day look like:

• Take phone claims reported by drivers 
• Enter email notification of claims onto Davies/Client claims system
• Work with our repairers (motor) on the progression of the clients damaged vehicle, update          the customer throughout and update Davies claims systems.
• Work with Davies engineering team to ensure the claim is progressing
• Ensure high level of customer service delivered by phone and email correspondence
• Comply with set client service levels 
• Ensure quality service standards and productivity levels are maintained to a high standard
• Work to set targets on the daily management of the diary system alongside ensure working to the daily required handling of inbound calls 
• Undertake appropriate additional tasks provided by the Team Leader

Knowledge and Abilities:

• Minimum customer services experience
• Desired but not essential – motor claims experience  
• Excellent attention to detail
• Strong customer services skills
• Strong organisational skills
• The ability to manage own volume workload via task management
• The ability to work as a team and independently

Benefits

Career & Purpose 

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications 
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups 
• Employee volunteering programme 

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme 
• Lease car salary sacrifice
• Davies Incentive Plan 
• Enhanced maternity, paternity and adoption pay

Metal, Physical & Emotional Wellbeing 

•  Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline 
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working; hybrid, work from home or join a collaborative office space
• Dress for your day 
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan