Assistant Manager - Technical Services

Ideal backgrounds: Technical Support Team Leader, Product Data Specialist, Catalogue Manager, Senior Technical Advisor, Technical Support Lead

A fantastic opportunity for a senior technical specialist to step into a broader role supporting the coordination of a small technical team within a respected aftermarket brand. This position blends hands-on technical expertise with product data accuracy, range management, and cross-functional collaboration - perfect for someone ready to take the next step in their technical career.

You'll play a key role in maintaining high-quality product information, supporting technical enquiries, and ensuring accurate application data across UK and EMEA systems. Working closely with Sales, Marketing, Supply Chain and wider technical colleagues, you'll help deliver a reliable, well-supported product offering to the aftermarket.

What's in It for You

• Competitive salary
• Excellent benefits package including enhanced pension, private medical and 25 days holiday
• Excellent training and development opportunities
• Hybrid working (3 days in the office) with occasional UK travel
• A genuine step-up role for someone looking to broaden their technical responsibilities

Location

Commutable locations include St Albans, Watford, Luton, Milton Keynes, Aylesbury, High Wycombe, Stevenage, Hitchin, Harpenden, Hatfield, Welwyn Garden City, Leighton Buzzard, Amersham, Rickmansworth

What We're Looking For

• Automotive technical qualification or relevant engineering degree
• Proven automotive aftermarket experience at technician, workshop, technical support or parts supplier level
• Experience with product application data, cataloguing or range management
• Familiarity with ignition and electronic systems
• Strong analytical skills with the ability to interpret data and identify trends
• Excellent attention to detail and a structured, organised approach
• Ability to coordinate workload and support a small technical team
• Confident communicator able to collaborate across Sales, Marketing, Supply Chain and EMEA teams
• Understanding of warranty processes and quality control procedures
• Comfortable attending exhibitions, seminars and customer events when required

What You'll Be Doing

• Support the coordination and day-to-day guidance of the Technical Services team
• Maintain and improve product application databases, ensuring accuracy across UK and EMEA systems
• Assist with the creation of technical content, bulletins and product information for new ranges
• Monitor range coverage and ensure catalogues and technical data remain up to date
• Track technical enquiries, analyse call log trends and recommend corrective actions
• Support the processing of warranty and damaged product returns
• Work collaboratively with Sales, Marketing, Supply Chain and Technical teams to deliver a complete product and service offering
• Attend exhibitions, seminars, PR events and customer activities as required
• Build strong relationships with internal teams, external customers and third-party data partners

About the Company

A well-established and respected name in the automotive aftermarket, known for technical excellence, product quality and a collaborative culture. You'll join a team that values accuracy, continuous improvement and strong technical foundations.

Register Your Interest

To register your interest in this Assistant Manager - Technical Services position, please send your CV to Kayleigh Bradley at Glen Callum Associates Ltd, or call Kayleigh for a confidential introductory chat on .

Job Reference: 4354KB - Assistant Manager - Technical Services - Automotive Aftermarket

Glen Callum Associates specialises in automotive recruitment, connecting exceptional talent with leading organisations across the aftermarket and aligned sectors. We welcome applications from all qualified candidates and are committed to fostering diverse and inclusive workplaces. If you require adjustments during the recruitment process, we're here to support you.

Please note we are unable to offer sponsorship for this role.