unior Associate - Operations

Location: West London
Salary: £27,000 per annum
Job Type: Permanent
Working Pattern: Full-time, fully office-based

We are seeking a detail-oriented and motivated Junior Associate to join our Operations team in West London. This is an excellent opportunity for someone looking to build a long-term career within banking operations and payments processing in a fast-paced and professional environment.

The successful candidate will support the day-to-day operational activities of the clearing team, ensuring all processes are completed accurately, within deadlines, and in line with internal controls and regulatory requirements.

Key Responsibilities

• Process inward clearing cheques, BACS credit/debit files, and related returns within required cut-off times
• Handle outward clearing and rejection entries, ensuring balances and totals reconcile correctly
• Monitor and process standing order instructions in line with customer requests
• Process Faster Payment requests, ensuring approvals and signature verification are completed in accordance with policy
• Check and action stop payments and cancellations related to payment processing
• Manage debit card reconciliations and investigate related queries
• Support customer chargeback queries and liaise with relevant payment providers within required timelines
• Ensure all customer queries are managed efficiently through CRM/RMS systems
• Reconcile internal accounts and support daily operational controls
• Liaise with branches and internal departments regarding operational and clearing-related queries
• Assist team members to ensure all daily tasks are completed accurately and on time
• Carry out additional departmental administrative and operational duties as required

Skills & Experience Required

• Good working knowledge of Microsoft Office
• Experience using Finacle and other banking applications is advantageous
• Understanding of banking regulations, AML, and KYC procedures
• Excellent attention to detail and accuracy
• Strong verbal and written communication skills
• Ability to work independently and manage workload effectively
• Strong interpersonal skills with a collaborative approach to problem-solving

About You

You will be highly organised, reliable, and able to work effectively in a busy operational environment. You will take pride in delivering accurate work, meeting deadlines, and maintaining high professional standards at all times.