Support and Service Administrator

• Contract Type: Temporary (Until the end of March)
• Location: Flexible (Remote)
• Salary: £15.49 per hour PAYE
• Security Clearance Required: SC Clearance

We are seeking a proactive and professional Support and Service Administrator to provide essential IT support services. This role involves managing and progressing complaints, problem resolutions, and escalations with third-party suppliers and service providers. Additionally, the role includes systems administration for key business applications, ensuring timely and compliant delivery of changes.

Day-to-day of the role:

• Act as the first line of escalation for complaints and issues, liaising with third-party suppliers to support the resolution of incidents.
• Review service desk data to identify trends and recommend service improvements.
• Provide IT advice and guidance to colleagues, either remotely or desk-side, to resolve problems and promote effective IT usage.
• Manage system administration for business-critical applications, including SharePoint Online and case management systems.
• Ensure compliance with change control mechanisms and maintain high standards of data accuracy and security.

Required Skills & Qualifications:

• Foundation level IT qualification or equivalent.
• Experience in systems administration, including managing user permissions and system templates.
• Strong experience with Microsoft SharePoint Online and case management systems.
• Excellent IT skills, particularly in Microsoft Office applications.
• Knowledge of IT change management processes and the ability to maintain accuracy under pressure.
• Effective communication skills, capable of relating to a wide variety of audiences.
• Self-motivated and organized, with the ability to plan and prioritize effectively.

Engagement and Partnership Working:

• Build and maintain positive relationships with IT partners, suppliers, and internal teams.
• Ensure all engagements are free from discrimination and adhere to equality legislation and organizational policies.
• Commit to personal and professional development.

To apply for the Support and Service Administrator position, please submit your CV