Referral and Allocation Officer

Salary: £24,880.99 a year

Location: Derby County

Hours per week: 37.5

Contract type: Fixed Term

As a member of our Domestic Abuse Services you’ll be providing triage and administrative support to ensure the smooth delivery of our co-ordinated response to high risk domestic abuse services in Derbyshire.

What you’ll do:

• Act as the first point of contact for enquiries from customers, colleagues and partner agencies.
• Process referrals and use risk assessment tools to assess suitability for the service.
• Coordinate meetings, prepare agendas and notes, and manage resources.
• Collate data, research and reports to support service development and commissioner reporting.
• Maintain secure records, work within safeguarding and information-sharing standards, and build strong partnerships with agencies.

Who you are:

• A strong understanding of relationship abuse, including the dynamics, behaviours and risks involved.
• Excellent communication and listening skills, with confidence to ask questions and clarify information.
• Good literacy, numeracy and ICT skills, including confidence using case management systems and handling confidential information.
• Strong organisational skills, with the ability to prioritise tasks and meet deadlines.
• A collaborative, compassionate approach that values individuals and supports colleagues.
• A full driving licence with the use of your own vehicle is essential.
• DBS check required.

Apply now! We may close this vacancy early if we receive a high volume of applications.

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Who we are

A team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident.

Glow is the catalyst for change in our community and our sector. We’re working to systematically impact the way our region and our sector addresses abusive relationships. Everything we do is driven by a deep desire to change the future of relationships for the better. This is the start of something great.