Customer Support Advisor – Wigan - £28k per annum plus company benefits

Our client is a well-established communications and IT organisation based in Wigan; due to continued growth and expansion they are looking for an experienced Customer Support Advisor to join their team.

The successful candidate will be ensuring that customer requests are processed in line with company procedures and standards. You will also be a member of the Service team dealing with incoming customer queries and small customer quotes.

Full training will be provided.

Key Responsibilities:

• Submit and process porting orders (Worldwide) with correct documentation.
• Work with carriers and project managers to complete port orders.
• Set up Maintenance Contracts on Sales Force.
• Receive and log customer support requests in real time via phone/email.
• Ensure documentation for all orders and support requests is complete and accurate.

All applicants should possess the following skills / experience:

• Previous experience in customer service
• Strong IT skills (Excel, Microsoft Office, CRM systems)
• Ability to work in a fast-paced environment and meet deadlines
• Excellent communication and interpersonal skills
• Highly organised with strong attention to detail

Benefits: Up to 25 days Holiday with length of service, Pension Scheme, Company Contractual Sick Pay Scheme. Private Medical, Cycle to Work Scheme.

Keywords – customer support, CSA, customers, customer support advisor, advisor, telecoms, telecoms provisioning agent, porting & provisioning engineer, support, porting, provisioning, maintenance, IT, Telecoms, Telecoms Support, IT Support, Coordinator, Support Coordinator, porting coordinator, provisioning coordinator, Telecoms Coordinator, Wigan, Lancashire, Greater Manchester