Customer Support Advisor

Salary: £28,000 - £29,000 per annum
Location: Blackwood

The Opportunity

Yolk Recruitment is proud to be supporting a leading European manufacturer within the nutritional food sector in their search for a Customer Support Advisor.

This is an excellent opportunity to join a fast-paced, growing business supplying high-quality products to some of the biggest names in health and sports nutrition. You'll play a key role in ensuring exceptional customer service and smooth operational delivery across the business.

The Role

Reporting to the Business Development Manager, the Customer Support Advisor will be a key point of contact for customers and internal teams. You'll ensure all customer requirements are managed efficiently and accurately while maintaining strong communication across the business.

Key Responsibilities

• Manage day-to-day operational and administrative customer requirements
• Handle inbound customer queries and provide timely support
• Provide updates on orders and deliveries
• Process customer purchase orders accurately
• Coordinate weekly customer update meetings
• Maintain accurate customer records and information
• Liaise with logistics partners to arrange and track deliveries
• Support coordination of new product launches
• Communicate effectively with internal teams regarding customer needs

About You

• Previous experience in a customer service or sales support role
• Strong communication skills, both written and verbal
• Confident with numbers and attention to detail
• Proficient in Microsoft Office
• Experience with Sage 200 is advantageous but not essential

Key Attributes

• Strong organisational skills with the ability to manage multiple priorities
• Excellent attention to detail with a "right first time" approach
• Confident working with stakeholders at all levels
• Team player with a proactive and flexible attitude
• Self-motivated with the ability to work independently when required

What's on Offer

• Salary of £28,000 - £29,000
• 33 days annual leave (including bank holidays)
• Additional holiday entitlement with service
• Death in Service benefit (3x salary)
• Employee Assistance Programme (EAP)
• 5% employer pension contribution
• Early finishes on Fridays
• Free on-site fruit
• Stable, full-time on-site role within a growing business