Senior CRM Manager

London (Hybrid working) Up to £65,000

This is an opportunity to join a growing digital growth agency in a senior, client-facing CRM role where strategy, insight, and delivery are equally valued. You will lead end to end CRM projects, act as a trusted advisor to senior stakeholders, and play a key role in shaping high-impact customer engagement programmes.

The Company
They are a fast-growing digital growth agency working with well-known consumer and media brands across the UK. The business is known for its insight-led approach to CRM and customer marketing, combining strategic thinking with hands-on delivery. With a collaborative culture and strong focus on development, they offer a supportive environment where CRM specialists can build breadth and depth in their expertise.

The Role

• Lead CRM projects across multiple client accounts, owning strategy, planning, and execution
• Develop multi-channel CRM strategies aligned to commercial and customer objectives
• Deliver and optimise email, push, and SMS campaigns, including segmentation, automation, and personalised journeys
• Review existing CRM activity to identify opportunities to improve performance, processes, and efficiency
• Advise clients on CRM best practice, data usage, and marketing technology
• Analyse campaign performance and translate insight into clear, actionable recommendations
• Build strong relationships with senior client stakeholders and contribute to account growth
• Support and mentor more junior team members through project leadership

Your Skills and Experience

• Strong commercial experience in CRM within an agency or multi-brand environment
• Proven ability to define and lead CRM strategy, not just execute briefs
• Experience working across multi-channel CRM, including email and at least one additional channel
• Confident communicator, comfortable presenting insight and recommendations to senior clients
• Analytical mindset with experience using data to inform decision-making
• Collaborative approach with the ability to lead projects without formal line management

What They Offer

• Salary up to £65,000 depending on experience
• Hybrid working with regular time in a central London office
• Exposure to a wide range of clients and industries
• Clear opportunities for development and progression within a growing CRM function
• Supportive, inclusive culture with a strong focus on learning and wellbeing

How to Apply
If you are looking for a strategic, client-facing CRM role where you can make a real impact, apply now to find out more.