An established and well-regarded claims management business is looking to strengthen its subsidence team with the addition of an experienced Subsidence Handler. This is a strong opportunity for someone already working within property or subsidence claims who wants to develop their technical capability within a structured, quality-driven environment. The business has a long-standing reputation for delivering high standards across domestic and commercial claims, with genuine investment in training and progression.
The role You’ll play a key part in managing subsidence claims from initial triage through to progression, supporting both customers and the wider technical team. This is a desk-based role with a strong focus on investigation, communication and accurate decision-making. Responsibilities include:
Managing and progressing subsidence claims in line with insurer guidelines
Conducting initial triage to determine validity and next steps
Reviewing policy coverage, terms and conditions
Preparing reports within agreed service levels
Maintaining accurate and up-to-date claim records
Communicating effectively with customers, insurers and internal stakeholders
Supporting wider team activity as required
Experience
Experience in subsidence, property claims, or a similar technical claims environment
Confidence handling complex or sensitive conversations
Strong written and verbal communication skills
Good attention to detail and a methodical approach
Ability to manage your own workload and prioritise effectively
Professional qualifications (Cert CII / Cert CILA or similar) are advantageous
ackage
Competitive salary with discretionary bonus
Hybrid working model
25 days holiday (rising with service) + birthday off
Private healthcare
Pension contribution
Life assurance
Ongoing training and support with professional qualifications
Clear progression pathways within a growing business
This is a solid opportunity for someone who wants stability, development, and to be part of a business that genuinely values technical quality over volume.