Are you an experienced Customer Order Processor with a strong customer service background? Do you have a track record of managing orders end-to-end in a fast-paced manufacturing or distribution environment? Are you someone who takes real pride in accuracy, proactive communication and getting things right first time? If so, this could be an excellent next step.

The Role - Customer Order Processor

As Customer Order Processor you will be responsible for the accurate processing and management of UK and international customer orders, acting as a key point of contact throughout the order journey.

Key responsibilities include:

• Process and manage incoming UK and international customer orders accurately and efficiently from receipt through to delivery
• Maintain and update order records across internal systems, ensuring data accuracy at every stage
• Proactively communicate with customers on order status, delays and amendments, managing expectations throughout
• Coordinate collections and deliveries, liaising with hauliers and logistics partners to ensure smooth order fulfilment
• Work closely with Manufacturing Planning to ensure orders are aligned with production schedules and capacity
• Raise and process all relevant UK, export and import documentation in line with regulatory requirements
• Ensure full compliance with HMRC regulations relating to the movement of excise goods
• Handle order-related queries, issues and complaints promptly and professionally through to resolution
• Maintain strong working relationships across production, planning, accounts and commercial teams
• Contribute to ongoing improvement of order processing procedures and administrative processes

What We're Looking For - Customer Order Processor

Essential:

• Proven experience in an order processing or order management role, with direct customer contact
• Strong track record of managing orders end-to-end: from receipt and processing through to delivery and resolution
• Experience resolving order-related queries, complaints and delivery issues on behalf of customers
• Comfortable liaising with internal teams including manufacturing, planning and logistics to fulfil orders on time
• Excellent attention to detail with a methodical, process-driven approach to data entry and order administration
• Strong written and verbal communication skills, with a confident and professional telephone manner
• Ability to manage a busy and varied workload across multiple systems and priorities simultaneously
• Ability to work full time in the office 5 days a week.

Desirable:

• Background in manufacturing, distribution or FMCG
• Experience with export, import or customs documentation
• Knowledge of HMRC regulations relating to excise goods
• Minimum 3 years' experience in a similar order processing or customer service role

What You'll Get - Customer Order Processor

• £28,000 - £35,000 depending on experience
• Performance bonus scheme (up to 5% of salary)
• Generous pension contribution
• Life insurance (death in service)
• 24 days holiday plus bank holidays
• Investors in People accredited, independent family business
• Fully office-based, Monday to Friday

Location and Eligibility

• Must be based within a reasonable commute of Chelmsford.
• Must have full right to work in the UK

How to Apply

Apply now if you are an experienced Customer Order Processor ready to take the next step in your career