Busienss Support Officer

• Location: Sheffield centre (2 days in office and 3 wfh)
• Pay: £13.26 per hour (PAYE)
• Job Type: Full-time

We are seeking a Support & Payments / Business Support Officer to provide high-quality business support to Social Work staff within Fieldwork / Permanence & Throughcare Teams. This role is crucial in supporting services for children and families, ensuring work is delivered efficiently and in compliance with current legislation, regulations, and council guidance.

Day-to-day of the role:

• Provide effective administrative and business support across the service.
• Assist Social Work teams in maintaining and improving service delivery to children and families.
• Handle telephone calls, respond to emails, and manage general enquiries.
• Prepare, print, and post letters and documents.
• Support meetings, including note-taking and recording actions.
• Maintain and update information systems and records.
• Process purchases of goods and services as required.
• Offer information, advice, and support to colleagues and service users.
• Handle mail, messages, and personal callers professionally.
• Contribute to continuous improvement within the service.
• Ensure all activities are carried out in line with council policies including safeguarding, equality, and health & safety.

Required Skills & Qualifications:

• Experience working in a busy office or administrative environment.
• Proficient in Microsoft Office with the ability to learn new systems quickly.
• Strong communication skills, both written and verbal.
• Excellent organisational skills and the ability to meet deadlines.
• Ability to work effectively as part of a team and build positive working relationships.
• High level of confidentiality and professionalism.
• Ability to work under pressure and adapt to changing priorities.
• Minimum Level 2 qualification (e.g., GCSEs including Maths & English or equivalent) or equivalent experience

What We’re Looking For:

• An enthusiastic, adaptable, and proactive individual.
• Someone who is customer-focused with a commitment to delivering excellent service.
• Comfortable handling administrative tasks and supporting multiple teams.
• Committed to making a positive difference for children and families.

Why Apply?

This is a fantastic opportunity to join a supportive team and make a meaningful contribution to vital services supporting children and families in the community. If you are passionate about making a difference and have the skills we need, we would love to hear from you.

To apply for the Support & Payments Officer position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.