Customer Service Assistant – Local Authority (Temporary Ongoing)

Wembley (Office-Based Initially)

Monday – Friday, 8:50am – 5:03pm (Full-Time)

Immediate Start Available

£17.33 PAYE / £22.82 Umbrella (Non-negotiable)

About the Role

We are recruiting for Customer Service Assistants to join a busy Environment & Neighbourhood Contact Centre within a Wembley-based Local Authority.

This is an ongoing temporary opportunity with strong potential for long-term extension for candidates who perform well and become part of the team.

You’ll be the first point of contact for residents, handling a wide range of environmental and street care-related queries, ensuring excellent customer service at all times.

Key Responsibilities

• Handle high volumes of inbound calls across multiple service areas including:
  
  
  • Recycling & Waste
  • Pest Control
  • Street Maintenance
  • General Street care enquiries
• Provide clear, professional, and helpful responses to customer enquiries
• Accurately update and manage multiple IT systems simultaneously
• Ensure the customer is always at the forefront of every interaction
• Work efficiently in a fast-paced, team-oriented environment

Training & Working Pattern

• First 3 months fully office-based at the Civic Centre, Wembley Park
• After training: Hybrid working available (2 days from home, 3 days in office – Tues, Weds, Thurs)

Candidate Requirements

• Strong communication skills with a clear and confident telephone manner
• Ability to learn quickly and navigate multiple systems
• Positive attitude and willingness to develop in a customer service role
• Good attention to detail and ability to multitask effectively
• Knowledge of local streets/roads in Brent is advantageous but not essential
• Previous customer service experience is helpful but not required

Open to all backgrounds – ideal for graduates or those looking to start/build a career in customer service

Full training provided – the team welcomes and develops “blank canvas” candidates

About the Team

You’ll be joining a friendly, supportive, and high-performing team known for developing long-term temporary staff into confident and skilled customer service professionals.

Recruitment Process

1. CV review
2. Stage 1: 10-minute telephone screening
3. Stage 2: 1-hour face-to-face assessment at Civic Centre
4. Stage 3: Final panel interview (face-to-face)

Why Apply?

• Immediate start with long-term potential
• Opportunity to develop within a local authority environment
• Supportive team with excellent training
• Hybrid working after initial training period

If you’re motivated, customer-focused, and ready to learn, this is a fantastic opportunity to kickstart or grow your career in customer service.