Customer Service & Sales Assistant

Location: Nottingham

Hours: Part-time (20 hours per week)

Contract: Permanent

Start Date: ASAP

About the Role

This is more than a front desk role—it’s your chance to be at the centre of a vibrant student community. As a Customer Service & Sales Assistant, you’ll be the first point of contact for residents, creating a welcoming, supportive, and engaging environment from the moment they arrive. You’ll combine excellent customer service with a natural flair for sales, helping turn enquiries into happy residents while ensuring everyone feels at home.

What You’ll Be Doing

• Deliver exceptional customer service, creating a positive experience for every resident and visitor
• Act as a friendly and approachable presence at reception, handling queries with professionalism and care
• Resolve issues efficiently, always putting people first
• Conduct property tours and confidently convert enquiries into bookings
• Support occupancy goals through proactive sales activity
• Assist with events and community initiatives to enhance resident engagement
• Work closely with the General Manager and team to ensure smooth day-to-day operations

About You

• Passionate about delivering outstanding customer experiences
• Confident, approachable, and a strong communicator
• Experienced in customer service, sales, or hospitality (preferred)
• Proactive, adaptable, and able to think on your feet
• Comfortable using digital tools and systems

What You’ll Get

• Ongoing training and support
• Opportunities for career development and progression
• A collaborative and energetic team environment
• A meaningful role where you can make a real impact

If you’re someone who thrives in a people-focused environment and enjoys creating memorable experiences, this could be the perfect fit.