Casualty Claims Handler

• Annual Salary: To be discussed
• Location: Chelmsford, Essex
• Job Type: Hybrid

We are seeking a Casualty Claims Handler to join our dynamic team in Chelmsford. This role involves the desktop handling of UK and European Casualty Real Estate Claims, focusing primarily on Public Liability—covering injury and third-party property damage. This position reports to the Operations & Client Relationship Manager – Casualty and offers a hybrid working model.

Day-to-day of the role:

• Desktop technical handling of UK and European Real Estate Casualty Claims.
• Serve as a technical referral point when needed.
• Manage multiple accounts within the department, including attending client meetings, presentations, and technical training sessions.
• Handle incoming and outgoing communications such as emails, telephone calls, video calls, and correspondence to progress claims and resolve queries.
• Control the lifecycle of the files to drive diary management and proactive handling.
• Liaise with insured, insurers, brokers, and other stakeholders to ensure optimum customer service and become a point of contact for interested parties.
• Collaborate with both our UK and European Casualty Adjusters and Account Management Teams.
• Ensure time reporting and billing compliance with internal standards processing and systems.
• Capture data and produce MI for clients as well as for internal use, including performance measurement and data integrity reports.
• Uphold company standards in relation to all technical and operational policies and procedures, including data protection and information security.
• Manage accounts and handle invoicing.

Required Skills & Qualifications:

• Minimum 5 years’ experience handling a caseload of Casualty Claims, with essential experience in Public Liability (both Injury and third-party property damage).
• Experience with UK claims and familiarity with relevant protocols such as the low value claims portal.
• Comfortable with desktop investigations into casualty claims to establish policy coverage, reserves, and legal liability.
• Ability to manage a significant caseload of claims and produce reports and formal advice for clients.
• Self-motivated with a keen attention to detail and a desire for technical progression.
• Experience in managing client accounts/schemes and meeting targets related to SLAs, hours charged, and fee income.
• Ability to work independently and collaboratively within a team.
• Knowledge of European languages (Spanish, French, German, Italian) is advantageous but not essential.
• Desirable to hold or be working towards a professional claims qualification.

Benefits:

• Competitive salary.
• Hybrid working model.
• Opportunities for professional development and progression.
• Supportive team environment.