Pharmaceutical Assessment Program Administrator – FTC

An exciting opportunity has arisen for a Pharmaceutical Assessment Program Administrator to join a national regulatory body responsible for safeguarding patient and public confidence in the pharmacy profession

The post holder will work autonomously, managing a varied administrative workload including application processing, data management, customer enquiries, and reporting, while providing a consistently high standard of customer service in a regulated environment

Key Responsibilities:

• Accurately process applications relating to the Pharmaceutical Assessment, including reasonable adjustments, appeals, nullification requests, and misconduct cases
• Complete a wide range of administrative tasks to a high standard, including updating CRM systems, managing trainee records, and coordinating communications
• Respond professionally to trainee and stakeholder queries by telephone and email, including complex or sensitive enquiries
• Maintain and develop trainee data sets, ensuring records are accurate, complete, and up to date
• Produce reports and management information using CRM tools, Advanced Find functions and Excel, supporting operational and regulatory reporting
• Liaise directly with internal and external stakeholders to investigate and resolve enquiries, escalating issues where appropriate
• Support the upkeep of Standard Operating Procedures, FAQs, guidance documents, and trainee communications
• Contribute to planning and delivery cycles for each assessment, identifying issues, capturing lessons learned and suggesting process improvements
• Work collaboratively with internal teams, including Customer Services, to ensure smooth service delivery
• Maintain clear audit trails and comply with information security, data protection, risk management, and business continuity requirements
• Uphold organisational values through professional conduct, integrity, and a commitment to service excellence
• Undertake additional administrative duties as required to support the wider team

Ideal Candidate Profile:

• Proven experience in high volume administrative or application processing roles, working to strict deadlines with excellent attention to detail
• Strong customer service experience, with the ability to communicate clearly and professionally both verbally and in writing
• Excellent written communication skills, including drafting clear, tailored responses to complex enquiries
• Confident managing data and quality assuring own work
• Strong Microsoft Office skills, particularly Excel
• Highly organised, target driven and comfortable managing competing priorities

Location: Central London

Working Pattern: Hybrid

Hours: 35 hours per week

Contract: 12-month Fixed Term Contract (maternity cover)

Salary: £26,476 – £28,905 per annum, depending on skills and experience, plus benefits