Customer Service Coordinator – Manifest

Full time, permanent

The successful candidate will work within the Export Customer Service Manifest Team to ensure all Manifests are sent within the deadlines given by our External Stakeholder MSC Geneva/Greece. Excellent communication skills are required, to support both internal and external Customers, answering enquiries quickly and professionally.

How you will help us and what you can expect

• Transmit all manifests within the deadline set our external stakeholders MSC Geneva/Greece
• Analyse specialist pre manifest data
• Take ownership of your own vessels and ensure chasers are sent in time
• Resolve Customer enquiries quickly and professionally
• To understand and work collaboratively with internal departments
• Work as a team player, contributing ideas for collective improvement
• Being adaptable, to ensure support can be given to other teams, as/ when required

Skills and experience you’ll bring to us

• A balanced, results driven approach
• Be a team player with a flexible can-do approach to work
• Attention to detail
• Excellent communication skills
• Good numeracy, literacy, and IT skills. Knowledge of Excel & Word
• Ability to maintain high level of customer service under pressure
• A focused and self-motivated approach to work
• Ability to prioritise workloads and work to tight deadlines
• Ability to work individually and as a team player
• Ability to multi-task and good time management skills

What we offer

• Competitive salary
• Private Health Care for everyone from day 1 (non contractual)
• Generous pension scheme
• Life Assurance – 4x salary
• 22 days + a day to take on Christmas Eve or New Year’s Eve
• Free parking
• On-site artisan restaurant
• Discounted gym membership
• Cycle to work scheme
• Flu vaccines and eye care vouchers
• Buy or sell holiday scheme
• Christmas club saving
• MSC Cruises friends and family discount
• Full induction day and training provided
• Learning and development opportunities
• Dress for the day policy/modern office environment