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Head of Customer Proposition & Experience

PLATINUM RECRUITMENT CONSULTANCY LIMITED

Head of Customer Proposition & Experience - Hemel Hempstead | Up to £60,000 plus outstanding perks, incentives, and free family holidays.

Are you a commercially minded Head of Customer Proposition & Experience looking to shape the customer journey for a fast-growing leisure business in Hemel Hempstead? This is a fantastic opportunity to lead proposition development, on-park marketing, and owner engagement for a well-known brand that puts customer experience at the heart of everything it does.

Why apply for this Head of Customer Proposition & Experience role?

You'll enjoy a rewarding package designed to recognise your impact:

  • Salary up to £60,000
  • Competitive pension scheme
  • Employee rewards and benefits with Perkbox
  • Holiday discounts of up to 50% off
  • Free use of swimming pools and on-site facilities
  • Discounts on food and drink
  • Commission and incentive schemes
  • Last minute breaks from as little as £100
  • Service awards and annual celebrations
  • High Street voucher incentives
  • Team nights out
  • Free family holiday incentives
Key Responsibilities

As Head of Customer Proposition & Experience, you will:

  • Develop and evolve holiday and ownership propositions across accommodation, experiences, food and beverage, and ownership benefits
  • Map and optimise the end-to-end guest and owner journey
  • Lead pilots and roll out successful initiatives across all parks
  • Partner with marketing teams to create compelling value messaging
  • Own all on-park marketing strategy and execution
  • Drive incremental revenue and increase spend per guest
  • Build a strong owner community to improve retention and advocacy
  • Track proposition performance, ROI, and customer feedback
  • Lead and develop a high-performing marketing team in Hemel Hempstead
What we're looking for

To succeed in this Head of Customer Proposition & Experience role, you'll have:

  • Senior experience in proposition, product, customer, or experience marketing
  • Proven success launching commercially successful propositions
  • Background in hospitality, leisure, retail, or travel
  • Experience building loyalty or membership communities
  • Strong commercial and budget management skills
  • Excellent stakeholder management and leadership abilities
  • A data-driven approach to optimisation and decision making

If you're ready to take the next step as a Head of Customer Proposition & Experience in Hemel Hempstead and want to make a real impact on customer experience and revenue growth, we'd love to hear from you.

Apply now to join an ambitious and innovative business.

Job Number 936054 / INDINDUSTRIALWC
Location Hemel Hempstead
Role Head of Customer Proposition & Experience

Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.