We are seeking a Coordinator on a temp to perm basis, this opportunity is full time, with the working pattern of Monday-Friday. This is working in a high pressure environment supporting

Key Responsibilities:

• Support the day-to-day delivery of operations, ensuring work is planned and scheduled in accordance with key specified parameters, including appropriate customer communication to support the servicing, testing, and repair of heating systems.
• Ensure systems are kept up to date and accurately reflect customer details and requirements.
• Effectively optimise the deployment of available engineer resources.
• Support the timely completion of all administrative tasks to achieve key KPIs, including the provision of accurate and timely departmental and client reporting to maintain visibility of performance.
• Handle escalated calls from customers and clients in line with complaint and feedback procedures.
• Proactively support the resolution of customer complaints.

Experience required:

• Strong organisational and administrative skills
• Previous customer service or admin experience required
• Excellent communication skills, both written and verbal
• Ability to prioritise tasks in a fast-paced environment
• Good attention to detail
• Team player with a flexible approach
• Confident using email and internal systems
• Previous Admin experience is essential.

This role is in office only in Norwich, no remote or hybrid working available.

Please apply online or for further details please contact Indiah at Atkinson Moss