Service Desk Administrator

Crayford, Kent (Fully office based)
Up to £28,000 (depending on experience)
Monday – Friday, 08:00 – 17:00

Attega Group is currently partnering with a well-established and growing engineering services business to recruit a Service Desk Administrator to join their busy and dynamic team based in Crayford.

This is an excellent opportunity for someone with helpdesk or coordination experience who thrives in a fast-paced environment and enjoys being at the heart of operations.

The Role

As a Service Desk Administrator, you will be the first point of contact for clients, ensuring a high level of service delivery while supporting the coordination of engineering teams.

Your responsibilities will include:

• Acting as the first point of contact for client enquiries via phone and email
• Scheduling and prioritising work for engineers, including managing callouts and rotas
• Providing updates to clients via CRM systems, portals, email, and phone
• Processing engineer and subcontractor paperwork and maintaining KPI trackers
• Raising purchase orders and processing invoices
• Producing quotations following engineering visits
• Running reports, analysing data, and supporting management with insights
• Preparing and presenting monthly reports
• Investigating and resolving customer issues efficiently

About You:

• Have previous experience in a Service Desk, Helpdesk, or Coordinator position
• Be comfortable working in a fast-paced, high-pressure environment
• Have strong organisational skills with excellent attention to detail
• Be confident using Microsoft Office (Word, Excel, Outlook) and CRM systems
• Possess strong written and verbal communication skills
• Have a professional and friendly telephone manner
• Be proactive, adaptable, and customer-focused
• Be able to work both independently and as part of a team

What’s in it for You?

• Salary up to £28,000 depending on experience
• 25 days holiday + bank holidays
• Birthday day off
• Pension scheme
• Healthcare scheme (after qualifying period)
• Employee perks platform
• Regular company social events
• Ongoing training and development opportunities
• Supportive and friendly working environment