Customer Service Advisor / Customer Support Agent

An exciting opportunity for a Customer Service Advisor / Customer Support Agent to deliver high-quality customer service and technical support within a hybrid contact centre, providing professional, empathetic and solution-focused support to customers.

If you’ve also worked in the following roles, we’d also like to hear from you:

Customer Service Representative, Contact Centre Agent, Technical Support Advisor, Call Centre Agent

SALARY: £25,235 per annum + Benefits

LOCATION: Hybrid Working from Home and 2 Days per Week from the office in Thame, Oxfordshire

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 37.5 Hours per Week, Monday to Sunday. Rotating shifts between 8am and 6pm with rotational weekends (days in lieu provided)

JOB OVERVIEW

We have a fantastic new job opportunity for a Customer Service Advisor / Customer Support Agent to join a supportive and inclusive customer service team within a fast-paced environment.

As a Customer Service Advisor / Customer Support Agent you will act as the first point of contact for customers, handling enquiries via phone and digital channels while delivering excellent customer service and resolving technical issues remotely.

In this role, the Customer Service Advisor / Customer Support Agent will work closely with engineering teams to develop technical knowledge, gain accreditation and build a strong understanding of equipment, processes and operational environments.

ABOUT THE COMPANY

The company is a global leader in customer service, sales, and technical support solutions. With a presence in over 30 countries, they provide multilingual support tailored to diverse markets and as a business the company celebrate diversity and foster an inclusive workplace where you can be your authentic self.

They’re People People

The company understands what makes people tick. They also know that talented people, expertly trained and happy at work, do brilliant work for their clients every day.

APPLY TODAY

Ready to make your next career move? Apply Today for our recruitment team to review.

DUTIES

Your duties as the Customer Service Advisor / Customer Support Agent include:

• Customer Enquiry Handling: Managing inbound customer enquiries with professionalism, empathy and efficiency
• Technical Troubleshooting: Diagnosing and resolving technical faults remotely via phone and email
• Customer Service Delivery: Providing a high standard of customer care and exceeding service expectations
• Accreditation Participation: Completing product and technical accreditation programmes
• Engineering Collaboration: Working closely with engineers to enhance technical understanding and knowledge
• Training Engagement: Participating in internal and external training to develop skills and expertise
• Accurate Record Keeping: Logging customer interactions, actions and resolutions correctly
• Continuous Improvement: Staying up to date with industry developments, systems and best practices

CANDIDATE REQUIREMENTS

ESSENTIAL

• Fluency in written and spoken English
• Previous experience in a customer service, customer support or contact centre role
• Strong communication skills across phone and digital channels
• A customer-focused approach with a passion for problem solving
• Good organisational skills and attention to detail
• Basic computer literacy including Microsoft Office
• Ability to work collaboratively as part of a team

DESIRABLE

• Experience in troubleshooting
• Previous bar or hospitality experience

BENEFITS

• Performance bonus of up to £1,000 per year
• Paid bank holidays plus one additional day in lieu
• Hybrid working model with office-based training
• Ongoing training and development opportunities
• Company pension scheme
• Wellbeing support and confidential counselling services
• LinkedIn Learning access and professional certifications
• Employee referral scheme

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P14635

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