Job Title: Client Account Manager

Company Overview:

Clearview Recruitment are pleased to be working with our client, , a fast growing, nationwide student lettings business with an outstanding reputation for delivering industry-leading accommodation experiences across the UK. With a strong presence across multiple locations, they continue to expand their portfolio and are known for their ambitious culture, high standards, and commitment to both their landlords and tenants. This is an exciting opportunity to join a modern, forward-thinking property company in a key leadership position within their client accounts team.

Role Overview:

Our client is seeking an experienced and motivated Client Account Manager to oversee the day-to-day operations of their busy client accounts department. This is a fantastic opportunity for someone with strong leadership and organisational skills to join a high-performing business where progression and personal development are genuinely encouraged.

The successful candidate will work closely alongside the Finance Director, supporting and developing the accounts team while ensuring landlords and tenants receive an exceptional level of service. This role offers genuine career progression, additional annual leave incentives, enhanced family benefits, and funded professional development opportunities.

Key Responsibilities:

• Lead, support and develop the client accounts team
• Build and maintain strong relationships with landlords, tenants and contractors
• Conduct monthly rent arrears meetings with key investors
• Ensure all payment deadlines are met efficiently and accurately
• Assist with escalated rent arrears and complaint handling
• Develop and improve internal processes to enhance the landlord and tenant experience
• Review and audit team performance regularly
• Monitor operational quality and team efficiency
• Recruit and onboard new team members
• Set and review KPIs alongside the Finance Director
• Conduct monthly 1-2-1s, staff reviews and annual appraisals
• Deliver ongoing training and support to team members
• Build strong working relationships with branch teams nationwide
• Support continuous improvement across the department

Skills and Qualifications:

• Previous experience managing a team is essential
• Strong organisational and time management skills
• Excellent communication and interpersonal skills
• Ability to work to deadlines and prioritise workload effectively
• Flexible and adaptable approach to work
• Property or lettings industry experience would be advantageous but not essential
• Confident handling escalated issues and complaints
• AAT Level 3 Qualification

Package and Benefits:

• £35,000 - £40,000 basic salary depending on experience
• Monday to Friday working hours – 9:00am to 5:30pm
• Birthday off paid and Christmas Eve off when it falls on a weekday
• Enhanced maternity and paternity leave
• Pension scheme
• Paid professional courses and qualifications
• Regular company social events
• Genuine career progression opportunities within a growing nationwide business
• Full-time permanent position