• IT Service Design Lead (Contract)
• Hybrid (2-4 days/month onsite)
• £500/day (Inside)
• 6 Months

We're looking for an experienced IT Service Design Lead to take ownership of service design across a complex, outsourced environment. This is a high-impact role focused on shaping and assuring end-to-end IT services delivered in partnership with a third-party provider.

The role:

• Lead the design and implementation of IT service management processes.
• Define end-to-end service models across internal teams and third parties.
• Ensure outsourced providers deliver scalable, compliant service designs.
• Establish governance frameworks (SLAs, KPIs, OLAs) and service acceptance criteria.
• Support service transition into live operations and ongoing assurance.

What we're looking for:

• Proven experience in IT Service Design within outsourced / managed service environments.
• Strong ITIL knowledge and experience designing core service processes (Incident, Change, Problem, etc.)
• Experience working with and holding third-party providers accountable.
• Strong stakeholder management and ability to influence at senior level.
• Background in financial services or regulated environments is essential.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.