Your Company: NET Recruit are partnering with a well-established engineering and service-focused business who are seeking a proactive Service Desk Coordinator to join their busy operations team in an on-site position.
Your Role and Responsibilities While in this position your duties may include but are not limited to:
Managing a high volume of incoming customer calls and service requests in a professional and proactive manner
Scheduling and coordinating service technicians’ workloads across Planned Preventative Maintenance (PPM), breakdowns, warranty work, hire and commissioning activities
Acting as a trusted point of contact for customers, building and maintaining strong working relationships
Supporting communication between Service, Sales and Operations teams to ensure customer expectations and operational requirements are aligned
Ensuring invoices and purchase orders are processed accurately and within agreed approval limits and timescales
Producing reports and analysis on completed and invoiced work orders to support operational performance
Supporting service technicians with day-to-day coordination and ensuring effective regional service desk cover during peak periods
Communicating updates effectively with supervisors, technicians and customers to drive continuous improvement and customer satisfaction
Supporting wider administrative and operational processes to ensure the smooth running of the service function
What you will need to Apply:
Proven experience within a customer service, service coordination or service support role
Strong understanding of customer service principles and delivering excellent customer experiences
Excellent interpersonal and communication skills with the ability to build strong relationships with both customers and internal teams
Good organisational skills with the ability to prioritise workloads and work with minimal supervision
Experience processing invoices and purchase orders within agreed authority levels
Strong analytical thinking and problem-solving abilities
Proficiency with customer service software and Microsoft Office Suite
Knowledge of the manufacturing industry would be advantageous
Experience using Inspire systems would be beneficial, although training can be provided
Positive mindset with a proactive and team-oriented approach
What you will get in Return: This business operates within a fast-paced engineering and service environment, supporting customers with critical maintenance and operational services. Due to continued growth and increasing demand, they are looking to expand their support team with a highly organised and customer-focused Service Desk Coordinator.
On offer is a competitive salary and an opportunity to join a collaborative and supportive team environment with strong opportunities for development and progression. The successful candidate will play a key role in improving operational efficiency, supporting customers and technicians, and contributing to the continued success of the wider business.
To enquire about this role please reach out to:
Christina Smith - Senior Talent Acquisition Specialist