Relationship Support Officer

Harrow, London
£30,000 - £35,000
Permanent | Full-Time
Office-Based - 5 Days Per Week

We are currently seeking a Relationship Support Officer to join a well-established international banking organisation within their Branch Banking team in Harrow.

This is an excellent opportunity for an individual with banking experience who is looking to develop their career within Corporate, Commercial, and SME Banking. The successful candidate will support Relationship Managers with portfolio management, client servicing, credit proposal processing, and ongoing account administration.

Key Responsibilities

• Support Relationship Managers with the day-to-day management of client portfolios
• Prepare and process credit proposals, including balance sheet, cash flow, and income statement analysis
• Review documentation, account activity, payment history, and facility information
• Maintain strong relationships with existing customers and respond promptly to client queries
• Monitor account performance, credit movements, overdue documents, and payments
• Support renewals of limits, insurance policies, stock reports, and facility documentation
• Liaise with internal departments including Operations and Credit to ensure efficient customer servicing
• Attend client meetings alongside Relationship Managers where required and prepare call reports
• Ensure accurate record keeping and adherence to internal processes and regulatory standards

Requirements

• Minimum 2 years' banking experience
• University degree or equivalent qualification
• Understanding of banking products and financial instruments
• Strong financial analysis and credit writing skills
• Working knowledge of legal documentation, valuation reports, and insurance documents
• Excellent verbal and written communication skills
• Strong attention to detail and organisational skills
• Computer literate with good knowledge of Microsoft Office and database systems
• Team player with a proactive and professional approach
• Preferably bilingual in English and Urdu and/or Punjabi

Key Attributes

• Collaborative and team-oriented
• Resilient and adaptable
• Professional and motivated
• Detail-oriented with strong organisational skills
• Customer-focused with excellent relationship-building ability

This role would suit someone currently working within branch banking, relationship support, SME banking, or corporate banking administration who is looking to further develop their exposure within a client-focused banking environment.