Our client is a well established business based in Royston who are looking for an organised and proactive Administrator to join our team on a full-time, office-based basis.

This is a fantastic opportunity for someone with strong administrative skills, excellent attention to detail, and a professional, customer-focused approach.

The successful candidate will play a key role in supporting the sales function, ensuring orders, customer information, and internal processes are managed accurately and efficiently. You will work closely with the sales team, customers, and internal departments to help deliver a smooth and responsive service.

Key Responsibilities:

• Using ERP system to create new projects, assign tasks and project management
• Having a customer focussed attitude to ensure customers are kept up to date regarding their project
• Producing sales documents including order confirmations, purchase orders, packing lists and customer invoices
• Arrange all aspects of international shipping
• Managing inbound and outbound stock movements, and helping with quarterly stock takes
• Liaising with service engineers to coordinate their schedule, shipments and job completion documents.
• Support the business with general admin tasks including ordering stationery, printing, organising events & meetings
• Being the first point of contact for visitors
• Maintain and update customer records and CRM systems
• Act as a point of contact for customer enquiries by phone and email
• Liaise with internal departments to ensure orders and requests are handled promptly
• Monitor order progress and resolve any issues where needed
• Assist with invoicing, paperwork, and general office administration
• Support the wider team with ad hoc administrative duties
• Support the business with general admin tasks including ordering stationery, printing, organising events & meetings
• Being the first point of contact for visitors

Requirements:

• Previous experience in an administrative or sales support role
• Strong organisational skills and excellent attention to detail
• Confident communication skills, both written and verbal
• Ability to manage multiple tasks and work to deadlines
• Good working knowledge of Microsoft Office, particularly Excel and Outlook
• Experience using CRM systems would be an advantage
• A positive, professional, and team-oriented attitude