Customer Service Advisor

Location: HU1

Hours: Monday to Friday, 8:30am - 5:00pm

Pay Rate: £12.82 per hour

We're currently looking for a confident and customer-focused Customer Service Advisor to join our team at our HU1 location. This is a varied, fast-paced role that combines customer success support with billing and accounts management.

The position is broadly split 50/50 between customer support and billing responsibilities, offering variety and the opportunity to develop a wide skill set.

Customer Success (Pre & Post Installation)

• Supporting customers from sign-up through to installation
• Handling inbound enquiries via phone, email, and live chat
• Checking installation data with our network providers to check installations go ahead as planned
• Proactively contacting customers to guide them through their journey
• Resolving service queries, issues, and general account support
• Identifying opportunities to improve the customer experience
• Supporting retention and light upselling where appropriate

Billing & Accounts Management

• Handling all customer billing queries confidently and accurately
• Taking payments and assisting customers with payment arrangements
• Chasing overdue balances via phone and written communication
• Managing aged debt and following internal bad debt procedures
• Supporting service restrictions or collections processes where required
• Ensuring customer accounts are kept accurate and up to date

What We're Looking For

We're looking for someone who is:

• Confident on the phone - comfortable making and receiving calls daily
• Commercially aware - able to handle payment conversations professionally and firmly
• Organised and detail-focused - especially when dealing with billing and accounts
• Customer-focused - able to deliver a great experience even in challenging situations
• Resilient - comfortable handling difficult conversations around payments or service issues
• Proactive - takes ownership and sees things through to resolution

Key Skills & Experience

• Previous experience in customer service and billing are a must have.
• Experience handling payments, arrears, or collections (preferred but not essential)
• Strong communication skills ( especially verbal)
• Ability to manage multiple tasks and priorities
• Comfortable working in a fast-paced, growing business

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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