Our client is a well-established, innovative, and award-winning Lloyd's market insurer operating as part of a large, respected international insurance group. They have built a strong reputation for technical excellence, collaborative culture, and a commitment to delivering outstanding claims outcomes for their policyholders and broking partners.

Reporting directly to the Assistant Claims Manager, you will take ownership of a diverse portfolio of claims, including more technically complex matters within the team. This is a hands-on role requiring strong technical claims handling expertise, sound commercial judgement, and the ability to work collaboratively across internal and external stakeholders.

Day-to-day responsibilities will include:

• Managing a portfolio of Casualty claims from first notification of loss through to resolution and closure
• Handling complex and high-value claims, exercising sound reserving and coverage analysis
• Engaging with brokers, policyholders, and third-party representatives in a professional and responsive manner
• Ensuring compliance with Lloyd's market practices, obligations, and regulatory requirements
• Maintaining accurate and up-to-date claims records within ECF and internal systems
• Contributing to team performance and supporting junior colleagues where required
• Providing claims bordereaux and MI as required by management and delegated authority arrangements

To be successful in this role, you will need to demonstrate the following:

• Extensive experience handling Casualty claims within the Lloyd's or London market
• Strong knowledge of Lloyd's market practices, duties, and obligations of the parties
• Proven ability to manage complex, high-value claims with confidence and technical rigour
• Excellent analytical and problem-solving skills, with an ability to assess coverage and liability issues
• Strong written and verbal communication skills, with the ability to negotiate effectively
• Ability to work well both independently and as part of a collaborative team environment
• Proficiency with ECF, Microsoft Word, Excel, and Outlook

*Our client is committed to diversity in all of its forms and operates an inclusive recruitment process*