We’re currently recruiting on behalf of a growing logistics business for a Customer Service Agent to join their busy Colnbrook office.

This is a fast-paced, customer-focused role where you’ll handle queries, bookings and delivery updates while working closely with internal teams to ensure a seamless customer experience.

Key Responsibilities:

• Managing customer enquiries via phone, email and online channels
• Coordinating bookings and tracking deliveries
• Proactively resolving issues and keeping customers informed
• Supporting admin, shipments and fulfilment projects
• Working towards daily performance targets

About You:

• Strong communication and customer service skills
• Confident phone manner and attention to detail
• Able to multitask in a fast-paced environment
• Team player with a proactive approach
• Previous logistics/customer service experience desirable

What’s on Offer:

• £25,000–£29,500 salary
• 25 days holiday + bank holidays
• Company pension & development programme
• Employee perks scheme + wellbeing support
• Free parking & refreshments

Hours: Full-time, rotating shifts between 07:30–19:00 (on a rota basis, with future on-call requirement)