Sales Administrator

We are working with a well-established business based in rural Leominster for a Sales Administrator on a full time permanent basis. This role will be operating within a specialist technical products sector, supporting customers across sales, logistics and order fulfilment activities. The role will suit a highly organised and customer-focused Administrator who enjoys working within a collaborative office delivering a professional, efficient service.

What You Can Expect

• Salary: up to £28’000 - £30’000 depending on experience
• Monday to Friday, 9am – 5pm or 08.30am – 4.30pm with a 30minute lunch break
• 21 days annual leave plus bank holidays (increasing after 2 years’ service by 1 additional day per year, up to a maximum of 5 additional days)
• NEST pension scheme
• Discretionary bonus based on company performance

What You Will Be Doing

• Acting as the first point of contact for customer sales enquiries
• Processing customer orders accurately and efficiently through to dispatch and invoicing
• Redirecting technical enquiries to the relevant departments where required
• Liaising with warehouse and logistics teams to coordinate deliveries and track shipments
• Maintaining accurate customer records and updating internal systems
• Supporting customers with delivery updates, order queries and general account enquiries
• Assisting the accounts department with customer queries, credit checks and export documentation
• Building positive and professional customer relationships to support repeat business
• Providing support across other departments when required, including sales, warehouse and administration
• Representing the business professionally at company events and exhibitions

What We Are Looking For

• Previous experience within a sales administration, customer service or office support role
• Strong communication skills with a professional and structured telephone manner
• Confident dealing with customers, suppliers and colleagues at all levels
• Highly organised with strong attention to detail and the ability to manage multiple tasks
• Good working knowledge of Microsoft Office, including Word, Excel and Outlook
• Experience using Sage 50 or similar accounts/order processing systems would be advantageous
• Team-oriented approach with a flexible and proactive attitude
• Comfortable working within a professional customer-facing environment
• Strong written communication and administrative skills

Recruitment Direct Leominster are an equal opportunities employer and working as an employment agency in relation to this vacancy. You must be able to provide proof of your eligibility to work in the UK to apply for this role.

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