About AXA:

AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence.

AXA Health supports members to put their health first, from individuals to huge corporates, with fast access to diagnosis and treatment when they need it.

Job overview:

Are you someone with a passion for health and wellbeing who cares about making people feel good? Our customer service colleagues are the face of AXA Health, and we’re expanding our remarkable team. Here at AXA Health, we’re looking for individuals with a ‘Know You Can’ mindset. So, if you’re a great communicator, a good listener, confident and positive in all that you do, you could fit right in! Our customer service teams enjoy a friendly, flexible working environment, a competitive starting salary and great benefits. These include a generous holiday allowance, wellbeing support and the opportunity to learn, develop and progress in one of the world’s biggest and most successful global companies. We welcome people from all backgrounds, life stages and lifestyles, you don’t need experience in financial services or insurance, or have a degree.

Key responsibilities:

• Handle incoming calls, live chat and written communications from AXA Health customers, to ensure they receive the correct advice in line with their policy.
• Offer clear explanations of claim and service processes, coverage details and next steps to ensure customers understand their options.
• Use empathy and active listening skills to provide reassurance and build trust with customers during challenging times.
• Creating and maintaining accurate and appropriate records of customer interactions on systems.
• Continuously update your knowledge of policies, procedures and medical claims processes to provide accurate and helpful advice.
• Prioritise the customer’s best interests by considering their specific circumstances and needs in every interaction.
• Working flexibly within your skillset to move to or support other teams, multiskilling and taking on additional duties as required.

Work arrangements:

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means either attendance at one of our office locations, visiting clients or attending industry events.

Working hours & shift pattern:

With our customers in mind, our phone lines are open 8am-8pm Monday to Friday, and 9am-5pm Saturdays and Bank Holidays. We’ll require you to work 37.5 hours a week on a rota basis and we compensate you for this with a generous shift allowance. We champion wellbeing and a work life balance, you'll know well in advance the shift patterns you'll be working each week, so you can plan around your hours.

Induction & Training:

Induction Date: 2nd July 2026

Providing a Career Development Framework that is reviewed every six months for two years with your manager, giving you clear career progression. Full training and support you need to make a difference, no matter the stage of your career. Once you're up to speed in your new job, there's also the chance to study for a professional Chartered Institute of Insurers (CII) qualification, paid for and supported by AXA.

Your skills & experience:

• No previous experience is required, if you're looking to start a career, make a sector change or are looking to enter a head office environment from customer facing or retail environment, we'd love to hear from you!
• Ideally, you'll have a friendly and approachable manner and be a great team player.
• You'll have a genuine desire to help others and possess a strong willingness to learn.
• Excellent organisation and time management skills, you'll be comfortable managing multiple priorities.
• Excellent written and verbal communication skills.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom

How to apply:

To apply, click on the ‘apply now’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge.

We encourage you to apply for this opportunity as soon as possible, as we may close this advert earlier than the listed closing date.