CLIENT EXPERIENCE TEAM LEADER

Front of House / Reception Team Leader

London | 12-Month FTC | Up to £47,500

This is not your standard Front of House or Reception Team Leader role.

This is a high-profile opportunity leading the Client Experience and Reception function within the London HQ of a globally recognised professional services environment — where every interaction matters, every detail is noticed, and service standards are genuinely world-class.

If you are currently a Senior Receptionist, Front of House Supervisor, Reception Team Leader or Client Experience professional within a law firm or professional services environment and looking for a genuine step up… this is the kind of move that changes careers.

THE ROLE

You’ll lead a Front of House / Reception Team responsible for delivering an exceptional client and guest experience across premium client floors and meeting spaces.

This role combines:

• Front of House leadership

• Reception Team management

• Client Experience delivery

• Team coaching and development

• Operational coordination

• Stakeholder management

• High-end hospitality standards

You’ll be the person ensuring the reception and client experience operation runs seamlessly — from VIP arrivals and high-profile meetings to managing team rotas, solving on-the-day challenges and creating a genuinely memorable experience for every visitor.

WHAT MAKES THIS DIFFERENT?

• A genuinely premium Front of House / Reception Team Leader role

• Visible leadership opportunity within a highly respected professional services environment

• Reporting into an exceptional Client Experience Manager (previously placed by SC Staff & Consult)

• Join a stable, collaborative and highly regarded team

• Huge exposure across senior stakeholders and business services teams

• Real autonomy and influence over service standards and operations

• Ideal for someone wanting to move beyond “just reception” into operational leadership

WHAT THEY’RE LOOKING FOR

• Front of House Team Leader experience within legal or professional services is ESSENTIAL

• Reception Team Leader experience within a corporate/professional environment

• Senior Receptionist / Client Experience background

• Experience managing or mentoring reception/front of house teams

• Strong stakeholder management skills

• Someone calm, polished and highly organised

• Experience working in a fast-paced law firm or professional services business is highly desirable

DETAILS

London

Up to £47,500

12-Month FTC

Shift pattern between 7am–7pm (35-hour week)

These Front of House / Reception Team Leader opportunities at this level and salary point genuinely don’t come up often.