Huntswood is looking for a talented Customer Service Advisors with experience in financial services to join an exciting project with the growing Motor Finance Sector.

Start Date: Monday 18 May
Day Rate: £157 a day
IR35 Status: Husp Umbrella only recruitment - This is only available to individuals working via Husp Umbrella company, we can assist you with this
Location: Working from home
Working Hours: Monday to Friday 8:30 to 5pm
Duration: 5 month contract

What You'll Be Doing

As a Motor Finance Call Handler, you'll manage high volumes of inbound and outbound calls, speaking confidently with customers, brokers and CMCs about the Motor Finance Redress Scheme. You'll follow call scripts and SOPs, gather and assess information, maintain accurate call notes, and escalate complex cases as needed, all within a fast-paced, SLA-driven contact centre environment.

What We're Looking For

• Experience in high-volume telephony complaint handling within financial services
• Strong verbal communication, active listening, and clear written communication skills
• High attention to detail
• Confidence explaining regulated processes and complex decisions in a customer-friendly way
• Ability to work effectively in an SLA-driven environment with competing priorities and tight deadlines

Desirable Knowledge

• Experience working within the motor finance sector
• Understanding of FCA DISP rules, Consumer Duty, and financial services redress frameworks
• Familiarity with Claims Management Companies (CMCs) and FOS escalation processes

About Huntswood: Huntswood, a ResultsCX Company, is an organisation born of the desire to make a positive difference and key to that are people in the organisation.

Huntswood offers the chance to build your experience in a professional, fast-paced environment working with major organisations, along with long-term opportunities to collaborate on future projects that will help you grow your skills and develop your career.

So, if you want to join this growing team of excellent associates and make a positive difference apply now!

'It's not just about what we do, but the way we do it. And it's our values that make us special.'

To help you stay safe in your job search Huntswood will only ask for contact details via email when first contacting you and not any other personal details.