Senior Claims Broker (PI)

A leading global insurance broker is seeking an experienced Senior Claims Broker to join its London-based team, managing a portfolio of complex Professional Indemnity claims for large and sophisticated clients.

The Role:

You will take ownership of PI claims from notification through to resolution, acting as a key point of contact for clients, insurers, underwriters, and internal stakeholders. The role is highly market-facing and involves negotiating with carriers, attending client meetings, supporting data and risk management initiatives, and ensuring claims are handled accurately, commercially, and in line with regulatory requirements.

Key Responsibilities:

• Manage a caseload of Professional Indemnity claims end-to-end
• Prepare and present claims documentation to underwriters
• Liaise with Lloyd’s and company markets to achieve optimal outcomes
• Attend and contribute to client meetings when required
• Handle claims queries, endorsements, and ongoing servicing
• Maintain accurate records across internal systems
• Support junior colleagues and contribute to team development
• Remain up to date with legal, regulatory, and market developments

About You:

• Proven experience handling Professional Indemnity claims, ideally within a London Market environment
• Strong understanding of insurance principles and claims processes
• Confident liaising with underwriters, insurers, and clients
• Highly organised with excellent attention to detail
• Strong communication and negotiation skills
• Able to manage workloads effectively in a fast-paced environment

What’s on Offer:

• A highly visible role within a respected global broker
• Exposure to major clients and complex PI claims
• Supportive, people-focused culture with strong career development opportunities
• Competitive salary and benefits package

For a confidential conversation about the role, please get in touch.