About the Role: I am looking for a proactive and reliable 1st Line IT Support Engineer to join my clients team. I am keen to find someone who can quickly integrate into the team and provide high-quality frontline IT support.
The successful candidate will be hands-on, customer-focused, and confident supporting a variety of users and systems within a busy IT environment.
Key Responsibilities: Provide 1st line IT support for:
Microsoft Windows 11 desktops
Microsoft Office 365
Internal business applications (following documented procedures)
Install and configure desktops, laptops, printers, and peripherals across the region
Create and manage Active Directory accounts and mailboxes
Monitor Rubrik backups and assist with data restores
Ensure all support calls are:
Logged correctly
Updated regularly
Categorised appropriately within the Service Desk system
Escalate incidents to relevant teams where required
Build and configure devices using Microsoft Intune (training provided)
Essential Qualifications & Experience
Minimum 2 years’ experience in a 1st Line IT Support role
Strong working knowledge of:
Windows 11
Microsoft 365 / Office 365
Excellent communication and customer service skills
Ability to work effectively in a team environment
Full UK driving licence and access to own vehicle
Willingness to work fully onsite (non-hybrid role)
What's on Offer:
Salary of £28,000
Stable Monday–Friday working hours (09:00–17:00)
Opportunity to gain exposure to a broad IT environment