• Annual Salary: Competitive (Details upon application)
• Location: UK (with occasional travel)
• Job Type: Full-time (39 hours per week)

We are seeking a passionate and innovative Customer Service Specialist to join our client's team. You will be instrumental in maximising customer service for designated accounts, providing continuous and high-quality support across all business areas.

Day-to-day of the role:

• Ensure new specifications are project managed and correctly implemented on the computer system.
• Seek out new business opportunities from existing accounts to increase sales revenue and profitability.
• Proactively manage and progress quotations from point of enquiry to conclusion.
• Provide technical feedback to customers regarding our products.
• Manage internal meetings, ensuring documentation is clear for key personnel regarding project requirements.
• Submit monthly feedback reports to the Commercial Operations Manager.
• Monitor stocks and payments to ensure adherence to agreed terms and liaise closely with the Finance Department to minimise credit exposure risk.
• Provide forecasts and turnover information as requested.
• Identify opportunities for the development of both standard and bespoke products and services.
• Liaise with the Planning & Distribution department to ensure smooth processing of customer orders and timely acknowledgements of delivery dates.
• Occasionally visit customers, which may require flexibility in standard working hours.

Required Skills & Qualifications:

• Excellent communication skills, both verbal and written, at all levels within the company and with customers.
• GCSE Maths and English, Grade A*-C/4-9 (or equivalent).
• Ability to work under pressure, remain calm, and meet tight deadlines.
• Proficiency in Microsoft Office applications.
• Effective teamwork skills.
• Experience in managing projects.
• Previous experience in a customer service role.
• Demonstrated competence in managing customer accounts.

Benefits:

• Competitive salary and benefits package.
• 25 days Holiday (+ 8 bank holidays)
• Christmas Shutdown
• 3% Pension Scheme
• Life Assurance Scheme
• Group Income Protection Scheme
• Company Sick Pay Scheme
• Annual Leave Buy & Sell Scheme
• Free parking on site
• Christmas and summer parties

Please apply with your updated CV