Job Title: Senior Account Handler

Location: Altrincham/Manchester

Salary: £35,000 - £45,000

Benefits: 25 days holiday plus birthday half-day, company pension, private medical cover, life insurance, income protection, sick pay, charity and volunteering days

About the Company:

A highly respected, long-established insurance brokerage operating within a specialist risk and commercial insurance environment. Backed by the strength and resources of a wider national group, the business has built an excellent reputation for delivering tailored advice, technical expertise, and exceptional client service across complex commercial sectors. With continued investment and growth, the firm offers a collaborative and professional culture where employees are encouraged to develop long-term careers.

Role Summary:

An opportunity has arisen for an experienced Senior Account Handler to join a growing commercial team supporting a diverse portfolio of clients, with a strong focus on the recruitment sector. This is a technically focused, client-facing position centred around delivering exceptional service, managing complex renewals and supporting specialist schemes business. You’ll work closely with Account Executives, insurers, and clients to ensure seamless account management across the full policy lifecycle within a supportive and specialist broking environment.

Key Responsibilities:

• Manage an established portfolio of commercial clients, ensuring high service standards and long-term client retention
• Handle renewals, MTAs, endorsements and client queries, providing expert technical support throughout the policy lifecycle
• Support Account Executives with renewal preparation, market presentations, insurer negotiations and client documentation
• Work across commercial and professional lines including cyber, professional indemnity, liability and property risks
• Assist with delegated authority and specialist scheme business administration within the recruitment sector
• Maintain accurate records and ensure all activity aligns with FCA and internal compliance standards

Requirements:

• Strong background in commercial insurance account handling
• Experience managing commercial and professional lines policies including cyber and PI
• Exposure to recruitment sector risks or recruitment insurance markets would be advantageous
• Experience supporting delegated authority or scheme business desirable
• High attention to detail with strong written and verbal communication skills
• Confident building relationships with both clients and insurer partners
• Proactive and solutions-focused approach to client service

If this role isn’t quite right, it’s still worth speaking to one of our specialist team we may be working on something that hasn’t hit the market yet.

Related Job Titles: Commercial Account Handler, Senior Commercial Account Handler, Insurance Account Executive, Corporate Account Handler, Client Account Handler