We are seeking a dynamic and visionary Customer Product Owner who will drive our growing use of Salesforce, Zendesk and other associated customer systems. Working closely with the business to lead the development and shape and our use and success of the Sales Force product. You will have a profound comprehension of sales processes, customer relationship management (CRM), Revenue Cloud Advanced or Configure, Price, Quote (CPQ) and a proven track record of adeptly overseeing and advancing products within the Sales Force ecosystem.
This is a critical role for Banham as Salesforce underpins the entire sales journey, from customer initial contact, through surveying to ordering. Whilst Zendesk is widely used by the business to allow all complaints/ queries from customers to be resolved.

Who are we? 

Banham is a family-owned; family-run business that has been providing security solutions since 1926. We operate throughout the Southeast of England offering a comprehensive service on all aspects of physical and electronic security.  Most important, however, are the people who make up Banham. Our dedicated employees live and breathe collaboration; they inspire and learn from each other while upholding our five core values: Family, Pride, Trust, Leadership, and Making a Difference. Employees who began their Banham careers as trainees now head up our key departments, and we are proud to foster a working environment that encourages staff to stay with us for many years. 

What can you bring to Banham?

As a Customer Product Owner with 5+ years of experience aligned with a specialisation in Sales Force products you will bring: 

• 
  Deep understanding of the Salesforce platform, including its capabilities, features, and limitations across various clouds (Sales Cloud, Service Cloud, Revenue Cloud, Marketing Cloud.).
• Profound understanding of CRM systems, especially Sales Force, coupled with familiarity with related technologies and integrations.
• Experience of working with a CPQ type of product, preferably within the Salesforce Revenue Cloud.
• Exceptional communication and interpersonal skills, with a proven track record of effectively managing relationships with key stakeholders at all levels of the organization, including executives, customers, and development teams.
• Data-Driven Decision Making: Proficiency in using data analytics, user research, and feedback to inform product decisions and drive continuous improvement
• Proven experience of leading teams working with Agile/Scrum methodologies.
• Strong presentation and persuasion skills to o influence executive decision-making and gain buy-in for product initiatives.
• Commitment to staying updated on industry best practices, emerging technologies, and evolving customer preferences through continuous learning and professional development.
• Salesforce AppExchange: Awareness of the Salesforce ecosystem and familiarity with the Salesforce
• AppExchange marketplace for identifying and evaluating third-party apps and integrations

What will you get in return?

You will be entitled to a competitive salary of £48 - 62K PA (depending on Experience) and a great range of benefits including:

• 33 days Annual Leave (includes bank holidays)
• Sick Pay that increases with length of service
• Subsidised Private Medical Cover after completing and passing probationary period
• Annual season ticket loan & Banham interest-free loan
• Cycle to work & Home & Tech scheme (up to the value of £2k)
• Hybrid working (dependent on location and role - 3 days office based and 2 days working from home)
• Recruitment referral bonus scheme earning up to £500 per successful referral (T&Cs apply)
• Personal Accident Insurance Scheme - Accidents at work and outside of work are both covered, including personal attacks and sport-related injuries
• Auto-enrolment into our pension scheme
• Training and development opportunities (including day releases for studies/exams)
• Company equipment tailored to your role (laptop, mobile, additional screens)
• Up to 50% off Banham products
• Banham Social Events
• Employee recognition rewards and moments of magic prizes
• Byond card - a workplace benefit to access exclusive offers and discounts on your everyday spend.
• An employee assistance program (EAP). EAP gives our employees access to a 24/7 free, confidential advice service for help with personal and professional problems, which could be affecting your home life or work life, health, and general well-being. This benefit also extends to your family (available from the first day of employment)
• Charity events throughout the year – Banham is proud to be working with The Royal Marsden Cancer Charity and sponsoring The Banham Marsden March since 2010 over £13 million has been raised to make a difference for patients across the UK and the world for The Royal Marsden.

If you share our values and have the drive and enthusiasm to help us fulfil our vision, of significant growth, we would love to hear from you. Please click APPLY now to register your interest.

Banham is an equal opportunities employer providing employment to its team members and applicants without regard for their sex, gender, race, national origin, religion, age, sexual orientation, disability, or any other category protected by law.

We welcome diversity and provide equal opportunities to applicants, based on experience, talent, and qualification for the job.